Most of the information in this form is optional. It is optional so that you may remain anonymous if you so desire. We will process anonymous complaints just as we will any other complaint. However, you will not have the benefit of learning the results of our investigation. Additionally, you will not know if there was an error on your part (perhaps in reading a schedule, standing in the wrong spot, etc.). As such, the same problem may occur!
We do not provide the name of the person filing a complaint to the Driver, nor do we alter our investigation in any manner on the basis of the person registering a complaint. So if you can, give us at least one way to reach you to talk about the problem you experienced and give us a better chance to fix it for you!
Thank you for your patronage.