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RideMon is a Micro Transit service available to residents along the Mountain Heights (Rt. 14) and Grafton Road (Rt. 15) bus route.

New App Available in the App Stores

Expanded service along these two routes uses vans that can be hailed through an app on mobile devices. This new app will be available in the app stores soon.
 

The fare for each one-way trip will remain $0.75 cents per ride, per passenger.  All existing forms of payment, such as the Property Tax Pass and 15-Ride passes may be used for this new service.  


Trip Example: a passenger coming from Brown’s Chapel could travel to Walmart and back without the need to travel anywhere else, without a transfer, and the total cost would be $1.50 round trip.


Passengers can request rides live-time without advance reservations and can ride within the service area or be dropped off at one of three designated connection points where they can connect with main line bus routes. The three main travel destinations are Hornbeck Road Walmart, Mountaineer Mall and Sabraton Goodwill.


If you do not have a smart device or desktop computer to access the app and request trips, another individual, such as a friend or family member with the app may request rides for you. See our FAQ section below for details.


Service Frequency

Currently, the Mountain Heights route operates three runs per day departing the Westover Terminal at 8 am, 2 pm and 5 pm. Similarly, service on the Grafton Road route operates two trips daily at 9 am and 3 pm, Monday through Saturday. 


RideMon service will operate from 7:30 am - 5:30 pm, Monday through Saturday.  During this Demonstration Project, regular route service will continue, but passengers will be encouraged to try this new service as a better way to meet their transportation needs. 


Other FAQ

  • Accessible Services

    RideMon vehicles are fully accessible. 


    Mountain Line is committed to making public transportation accessible to all people including those with disabilities. All of our buses are equipped with a wheel chair lift or ramp.

    View Accessible Services

  • Tracking Your Ride

    Once you’ve scheduled a trip, you will see a live map showing your pickup and drop-off locations along with the vehicle itself. This page also displays your estimated pickup time. You will receive notifications regarding the status of your trip. A notification will also be sent once the driver arrives at your location to alert you to meet your driver and vehicle.

  • Cancel A Trip

    HOW TO CANCEL BEFORE YOU'RE MATCHED WITH A DRIVER

    1. Tap the white bar at the bottom of your screen that says "Finding your ride"

    2. Tap "Cancel"

    3. Tap "NO" to keep your ride, or "YES, CANCEL" to cancel


    HOW TO CANCEL AFTER YOU'RE MATCHED WITH A DRIVER

    1. Tap the bar at the bottom of your screen showing your driver's information

    2. Tap "Cancel Trip"

    3. Tap "NO" to keep the ride, or "YES, CANCEL" to cancel and accept.


    You can not schedule more than one trip at a time. If you wish to change your trip or schedule a new one, you must cancel

    the one you currently have scheduled.


  • Book A Trip for Someone Else

    Uber Bounce rides let you request trips for friends and family in a different location.


    To request a ride for someone else:

    1. Tap “Where to?” and enter your friend’s pickup location.
    2. Tap “Confirm pickup.”
    3. Enter your friend’s contact details: Either select their contact information from the contact picker or type in their mobile number.
    4. Select your friend. Make sure they have an arrow on their icon.
    5. Tap “Confirm Rider” and “Next.”

    If you didn’t see the option to select “Someone else,” try this instead:

    1. Tap the “Where to?” box.
    2. Tap the dropdown icon next to your name.
    3. Continue through the rest of the steps described above.

    Once the trip is accepted, the rider will get text messages from Uber with detailed instructions about the ride.

Have more questions about the service?

Call 304.291.RIDE (7433)

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